Insights
Explore the workflows behind Xalta’s automation work. Read about the business challenge, the implementation approach and the reported results across financial services, healthcare and enterprise operations.
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Case study library
Browse the project summaries and implementation approaches below. Open a case study for its workflow, technology and reported outcomes.
8 case studies
Organise filing requests and required debtor, secured-party and collateral information.
Check required fields and direct requests through the agreed filing workflow.
Track acknowledgements and surface incomplete records or filing exceptions for review.
Repeated filing and invoice tasks required manual handling across separate systems.
Standardise inputs, apply processing rules and connect filing activity with the ERP.
Less manual work, fewer processing errors and more consistent turnaround in the described workflow.
Paper and scanned remittance documents required manual extraction and preparation.
Extract line-level data, validate balances and produce EDI 835 files for posting.
Processing moved from days to seconds, with near-100% straight-through handling for standard remittances.
Support routine conversations and complete approved actions in connected business systems.
Transfer complex or unsupported requests with the conversation transcript and task context.
92% eligible inbound containment, turn latency below 400 ms and 24/7 coverage.
Keep document requirements and provider records connected to enrollment and renewal work.
Track payer submissions, missing information and follow-up actions with human review.
60% shorter cycles, 100% CAQH synchronisation and zero reported lapses in the described workflow.
Varied invoice formats required repeated classification, data entry and validation.
Extract invoice fields, apply service ID rules and route uncertain records through Action Center.
80% less processing time, approximately 70% less effort and approximately 99% data accuracy; 600+ invoices monthly.
Discover automation assets and map dependencies before converting workflow components.
Use engineering review, evaluation and shadow runs to check behaviour before cutover.
3× faster migration than lift-and-shift, 100% evaluation coverage and zero reported cutover regressions.
Manual offer comparisons created an operational burden and a risk of inconsistent public information.
Schedule extraction, normalise records and send execution and exception reports to operations.
99%+ validation accuracy, 70–80% less manual effort, zero reported partner SLA violations and 24×365 coverage.
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Inside the case studies
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