The same update is repeated across channels
Availability and operating information may need changes in several platforms. Staff must update and check each one.
Information can become inconsistent.
Industry automation
Retail & E-CommerceAutomation
Keep everyday operations moving as demand changes.
Reduce repeated work across invoices, customer updates, channel operations and workforce changes. Xalta connects the systems behind your stores and online business so teams can focus on customers and exceptions.
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Industry challenges
Where work gets held up
More channels and seasonal peaks create more updates, documents and handoffs. Manual work makes it difficult to keep information current without adding effort.
Invoice records sit in customer portals
Teams log into different sites to download documents and organise backup files for finance.
Reconciliation waits for document collection.
Seasonal workforce changes create queues
New hires and departures require repeated data entry across HR and business applications.
Peak demand also increases administrative work.
Issues are difficult to track across systems
Service tickets, finance records and update logs are stored separately. Teams spend time finding the latest status.
Simple questions require several searches.
Where we help
Practical help across your workflows
Start with recurring work that has clear rules, source data and an owner. Connect the update, verification and exception steps.
Channel operations
Availability and status updates
Coordinate supported product or location updates and check whether the change is visible.
The commercial team approves the change and handles conflicts.
Finance
Invoice backup retrieval
Download supporting documents from approved customer portals and organise them by reference.
Missing files and portal failures are reported for follow-up.
Accounts payable
Supplier invoices
Capture invoice data, match available purchase records and route differences to the right approver.
Finance retains payment approval and supplier dispute decisions.
Customer service
Routine enquiries and handoff
Handle defined status questions, collect information and pass complex requests to the service team.
Refunds and policy exceptions follow approved authority limits.
Workforce operations
New hires and departures
Move approved employee details between recruiting, HR and supported business applications.
HR reviews incomplete records and authorises changes.
Accounting
Sales and settlement checks
Prepare agreed transaction records and match them with payment or accounting data.
Finance sets the rules and resolves unmatched amounts.
Relevant solutions
Solutions for everyday operations
Use focused solutions for retail finance, customer support and shared services. Channel-specific steps are configured for your platforms.
Supplier finance
Accounts Payable Invoice Automation
Extract supplier invoice details, apply matching rules and send differences for approval.
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Finance control
Accounting Reconciliation Automation
Match sales, settlement or accounting records using agreed keys and tolerances.
Explore solutionCustomer support
AI Voice Agents
Handle eligible routine enquiries and give the service team the context when a person is needed.
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Distributor programmes
Rebate Claim Validation Automation
Validate distributor claim information against programme references and calculation rules.
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Workforce changes
User Access Deactivation Automation
Remove supported application access when an approved employee departure takes effect.
Explore solutionExisting automations
Automation Migration Accelerator
Modernise older automations with discovery, testing and a managed transition.
Explore solutionServices for this industry
From a useful starting point to reliable operations
Choose the support you need, from assessing the workflow to building, integrating and maintaining it.
AI Advisory & Transformation Services
Prioritise the manual tasks that create avoidable work during sales peaks and seasonal changes.
Explore serviceSystems Integration & Modernization Services
Connect approved commerce, finance, HR and service systems around a clear business workflow.
Explore serviceIntelligent Process Automation Services
Build document retrieval, channel update and employee workflows with verification and error reporting.
Explore serviceAI Agents & Document Processing Services
Extract invoice or employee information and coordinate approved actions across the relevant tools.
Explore serviceManaged Automation Services & AgentOps
Monitor production workflows and maintain them as channels, portals and business rules change.
Explore servicePlatforms, technology and architecture
Retail-related workflows combine platform automation, APIs and business review. Integrations are selected for the actual process.
| Layer | Approach | Controls |
|---|---|---|
| Channel and service updates | Automation Anywhere A360 with supported APIs or browser steps; Zendesk in the restaurant support examples. | Validate request details, record updates and verify results separately where needed. |
| Workforce integration | Greenhouse REST APIs and Workday SOAP APIs in the new-hire workflow. | Check previously processed candidates, position details and failed submissions. |
| Documents and finance | Document extraction, customer portals, shared folders and approved ERP interfaces. | Retain invoice references and route missing or unclear records for review. |
| Production support | Shared configuration, run logs and alerts for failed steps. | Define who responds during peaks and how a failed update is retried. |
Industry experience & results
Results from client work
Results reported for completed workflows in retail, apparel and restaurant support.
Apparel new-hire setup
<1 minReported processing time per hire, reduced from about 15 minutes.
Explore client workCustomer invoice backups
15–20 hrsEstimated user time saved each week in the consumer goods example.
Explore client workRestaurant item updates
<3 minReported update-processing time. Later channel verification runs separately.
Explore client workRestaurant operating updates
~65%Reported reduction in average handling time for the supported requests.
Explore client workClient work
See the work behind the results
Client work across consumer goods, apparel and restaurant support covers document collection, employee records and multi-channel updates.
Consumer goods finance
Invoice backups collected on schedule
An A360 bot retrieves documents from customer portals, applies file naming rules and stores them in the right folders.
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Apparel workforce operations
New hires moved from Greenhouse to Workday
The workflow checks candidate details, matches open positions and creates pre-hire records through APIs.
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Restaurant channel operations
Availability updates with follow-up checks
A360 workflows update supported restaurant platforms, verify customer-facing status and record the outcome in Zendesk.
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Bring us your workflow challenge
Tell us which repeated update, document task or back-office queue is holding your team back. We will help define a workflow that fits your channels and systems.
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