Limited Visibility
A stalled bot or failed integration is discovered by the business first. Teams need alerts that show what failed and who should respond.
Managed Services & AgentOps
Keep critical automation
running reliably.
Operational support for the applications, integrations, workflows, and AI agents your business depends on. Bring failed runs, changing dependencies, and agent performance under a clear support plan.
Overview
Your existing systems.
A clear support owner.
Already running automation, but relying on internal specialists to keep it working? Xalta assesses your applications, integrations, workflows, and agents to define what can be supported and what needs attention before handover.
The engagement sets out system ownership, support coverage, incident priorities, and escalation routes. Runbooks, access requirements, and known issues form the basis for a managed transition and ongoing service reviews.
Managed Services covers system health, maintenance, and incident response. AgentOps adds evaluation of agent outputs, task completion, tool use, and human handoffs.
Applications & ERPWorkflows & APIsAI models & tools
Operational challenges
When operations need
more attention.
Performance Drift
An agent is online, but its answers or actions no longer meet expectations. Availability alone does not reveal declining quality.
Support Gaps
An incident moves between application, platform, and business teams. Without an agreed owner, diagnosis and recovery take longer.
Changing Requirements
An API, business rule, or dependency changes and a working process breaks. Updates need validation and a clear recovery plan.
How we help
Support for what runs
your operations.
Workflow continuity
Application & Workflow Support
Troubleshoot failed runs, posting errors, and delayed approvals across operational workflows.
Quality & behaviour
Agent Monitoring & Evaluation
Check whether agents complete tasks correctly, use tools reliably, and escalate when needed.
Response & resolution
Incident & Problem Management
Give incidents a response owner and address the causes of repeated failures.
Connected systems
Integration & Platform Maintenance
Handle API changes, authentication failures, and interrupted data exchanges.
Control & accountability
Governance & Human Oversight
Define who can approve sensitive actions and how exceptions reach a human reviewer.
Efficiency & improvement
Performance & Cost Optimisation
Find slow processing, unnecessary retries, and rising model or infrastructure usage.
Our approach
From handover
to daily operations.
Assess & Transition
Map systems, dependencies, access, documentation, and known issues. Confirm support readiness and agree the handover plan with your team.
Environment review · Support scope · Handover
Establish & Monitor
Set support hours, incident priorities, response targets, and escalation owners. Establish health checks and agent-quality baselines.
Coverage · Response targets · Monitoring
Operate & Resolve
Triage failures, coordinate recovery, and keep stakeholders informed. Manage maintenance and approved changes against the agreed support scope.
Incident response · Maintenance · Change control
Review & Improve
Review incident trends, repeat failures, agent quality, and operating costs. Agree corrective actions and prioritise improvements with your team.
Service reviews · Root causes · Improvement plan
Business outcomes
Fewer interruptions.
Clearer accountability.
More reliable workflows
Identify failures earlier and address recurring interruptions. Measure progress through completion rates, failed runs, and repeat incidents.
Clear ownership during incidents
Give each incident an owner, a priority, and an escalation route. Measure response and resolution times against the service targets agreed for your environment.
Agents that stay useful
Catch declining task quality even when an agent remains online. Compare evaluation scores, unsuccessful tasks, and human handoffs against agreed baselines.
More predictable operating costs
Understand what drives model and infrastructure spend. Use consumption, retry volumes, and execution times to prioritise tuning and capacity decisions.
More capacity for your teams
Reduce the time internal specialists spend on routine support. Track the workload transferred to Xalta and the issues that still require your team’s expertise.
Changes with fewer surprises
Validate updates before they affect critical workflows. Agree approval and rollback steps, then review change-related failures and outstanding exceptions.
Case studies
Monitoring and control
in practice.
Bot Monitoring
Recover Failed Automations
Detect failed deployments and stuck bots, alert support teams, and trigger automatic redeployment.
24/7 monitoring | Real-time alerts
Read case study 
Credit Card Compliance
Validate Credit Card Offers
Compare offers across source systems daily, identify discrepancies, and route exceptions for review.
99%+ validation accuracy | Daily checks
Read case study 
Automation Center of Excellence
Scale with Clearer Governance
Expand automation with defined ownership, team training, and a structured delivery process.
$800K+ cost savings | 10+ automations deployed
Read case study Before we begin
A clearer
starting point.
Can you support our platforms and integrations?
Share your business applications, ERP systems, automation platforms, APIs, cloud services, and model providers. Xalta reviews the components you need supported, the available access, and any vendor dependencies. Your proposed scope names the covered technologies and integrations, along with exclusions and any work needed before handover.
Can support include existing applications and automations?
Yes, existing systems can be assessed for support, including those delivered by another team. We review architecture, documentation, access, dependencies, and known issues before confirming what can be covered and any work needed for handover.
How does AgentOps differ from standard application support?
Application support checks whether systems and integrations are working. AgentOps also checks whether an agent is producing acceptable outputs and completing the right tasks. That includes evaluation, tool-use failures, human handoffs, and model usage, even when the underlying application is online.
How are service levels and support hours defined?
Coverage and service targets are agreed for your environment before support begins. The scope defines support hours, incident severity, response targets, escalation routes, and each team’s responsibilities. Continuous monitoring and staffed incident response are specified separately.
What happens during a critical incident?
The support plan defines who receives the alert, who owns triage, the response window, and when business or vendor teams are involved. Recovery responsibilities, permitted actions, stakeholder updates, and rollback or manual fallback steps are agreed before support starts. Round-the-clock monitoring does not automatically mean a staffed 24/7 response; coverage is specified in your agreement.
What should we bring to the first conversation?
Bring a list of systems or platforms, your main operational issues, and current support arrangements. We will discuss critical workflows, coverage needs, and the assessment needed to confirm fit. Architecture diagrams and runbooks are useful if available; you do not need a complete technical pack to start.
Contact us
Let’s define the support
your operations need.
Tell us what you run, where issues occur, and who handles them today. We’ll help identify the assessment you need and outline the systems, coverage, and handover requirements to consider in a proposed support scope.
Discuss your support requirementsA practical next step for your team.
- 01Your environment, critical workflows, and current support arrangements.
- 02Recurring failures, agent-quality concerns, and gaps in ownership.
- 03A recommended readiness assessment and an initial outline of support scope, coverage, and handover needs.